English > Correios A to Z > SEDEX 12


Express shipping service for s documents and goods with warranted delivery until 12 (noon) of the day following the postage day.

Service availability: Check service coverage area

Check post offices qualified to post SEDEX 12 service

Attention! Not all localities that admit SEDEX 12 postage is a delivery locality.  
Even in a city that offers the service, ZIP code range defined for the locality must be checked.

Who can use it: - Natural and juridical persons without contract; 
- Juridical persons with contract.

Delivery: Delivery of SEDEX 12 parcel will be made in business days, even in commercial and residential buildings, from Monday to Saturday. 

Delivery attempts: There will be three delivery attempts: 1st attempt: until 12 (noon)  of business day following postage day;  - 2nd attempt: until 12 (noon)  of business day following the 1st attempt; - 3rd attempt: until 12 (noon)  of business day following the 2nd attempt. 

In case delivery is not possible at the 1st or 2nd attempt, a “note of delivery attempt” will be left at the addressee address, informing the foreseen date of next attempt. This note shall contain information as to hour and date of the next attempt, of Distribution Unit and telephone for contact. In case the 3rd attempt is also frustrated, a new note will be left informing the immediate devolution of object to sender.

Indemnification for delivery delay: Devolution of 50% of value paid at object postage. Values related to eventually acquired additional services will not be refunded. 

How it works: Basic services: - Home delivery;
- Automatic registration; - Automatic indemnification.

Why use this service?

- Delivery at addressee address until 12 (noon) of the day following postage day;- Total traceability;- Warranted delivery; -Up to three delivery attempts;- Safety in transportation of documents and goods;

The object postage can be made from Monday to Saturday at any  Correios post office accredited.  See post offices list

In case you need to contract SEDEX service or a solution for large volumes, contact one of our commercial representatives.

Attention! Postage limit hours for forwarding on the same day and fulfilment of delivery foreseen terms vary according to locality and post office, and must be confirmed in the unit at the moment of postage.
For postages made after limit hours in post office, one business day will be added to the delivery term.

How much: Postage value varies according to object weight and  origin and destination localities, plus value of eventually acquired optional products and additional/complementary services.
See your parcel price.

How to pay: Cash, check, credit card, debit card. To be invoiced: monthly invoice, exclusive for contract clients. 

Delivery foreseen terms: Three delivery attempts will be made for SEDEX 12 parcel, on the following days and hours:

Business days: First: until 12 (noon) of the day following the postage day, since it was not posted after post office postage limit hours; Second: until 12 (noon) of the day following the first attempt; Third: until 12 (noon) of the business day following the second delivery attempt.
Saturdays: First: until 12 (noon). Second: until 12 (noon) of the next business day. Third: until 12 (noon) of the business day following the second delivery attempt.
Guard terms: In case of non-delivery, after the third attempt, the object will be immediately returned to sender.
At destination the object will remain available to addressee for 7 days in case of Ordered posta restante*. In case ZIP of destination is in area with home delivery restriction, the SEDEX 12 object will remain available to addressee for 7 days as well, in Fallen Posta Restante** - the object will remain available to addressee for 30 days only in case of addressing to P.O. Box.

At devolution:- the object will remain available to sender for 20 days only in case of devolution to P. O. Box sender,  Ordered posta restante or Fallen Posta Restante**

* Service through which an object sender indicates a Correios post office as delivery or return address.
** Delivery service at one Correios post office, of an object addressed to a locality where there is no home distribution or in which home delivery is not possible.

See your parcel delivery term.

Storage tax: This tax will only be charged upon devolution to sender and from the 8th day of guard. In case exemption terms expires on a non-business day, it will be postponed to the following first business day. Check storage tax value (link to http://www.correios.com.br/precosPrazos/precosPrazosNacionais/servicosAdicionaisPostais.cfm)

Restrictions: Check which contents Correios do not ship.
Check dimensions and weights limits.

Parcels, with or without stated value, posted in Manaus free trade zone and in international borders fiscal zone, must be presented open for verification by Federal Revenue agencies.

Invoice or Content Discrimination Form shall be packed in transparent plastic sticker envelope and preferably fixed on pack outside. 

Packing: Every SEDEX 12 document and good shall be packed and closed by sender, in pack that resists to content weight, shape and nature, as well as to transportation conditions. The pack may be acquired in Correios, in other suppliers or fabricated by the client himself, provided that it satisfies recommended conditions:  envelopes, boxes, packages and rolls made out of paper, plastic, polystyrene, wood or metal, wrapped in flat and resistant paper.

To learn more